Return and Exchange Policy
Thank you for shopping with us at https://salla.sa/al-dora-medical. If you are not completely satisfied with your purchase, we are here to assist you.
1- You must submit a request (
[email protected]) via email or WhatsApp. The email request must include the following:
A. Order number.
B. The product to be returned.
C. The reason for the return request.
You will receive a response within 3 working days after sending your request.
2- Al-Dora Medical does not cover shipping fees. The customer bears all shipping costs and arrangements.
3- The following products cannot be returned: samples of medical products, products that contact the body such as underwear and shapewear, to protect public health. Sterilized products, wholesale products sold in bulk within a box such as box of pads, clearance products, products marked as final sale, and products produced upon request. Shipping fees are non-refundable as they are paid to a third party.
4- All returns must be in their original packaging and in the same condition as received. No credit will be issued for products returned to us broken, damaged, or opened. It is essential to package the returned boxes well — our products are fragile. We recommend insuring your return shipment and using a trackable shipping method. After the customer ships the products after order acceptance, no amounts will be paid for damaged products during return or for returns that were never received by the company.
5- Once the returns are received, inspected, and approved, the amount will be processed and refunded to the customer within 7 working days, depending on your card issuer’s policies.
6- Please note: samples and discounted products are non-returnable, and shipping fees are non-refundable.
7- A receipt, invoice, or proof of purchase must be attached.
Contact us
If you have any questions about how to return your item to us, please contact us via WhatsApp. (+966508925175)
